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Privacy Policy

Last updated May 19, 2023

At Coastal Fix, LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when interacting with our candle company. By accessing our website or using our services, you agree to the terms outlined in this policy.

1. Information We Collect: We may collect the following types of information from you:

1.1 Personal Information: When you make a purchase, create an account, or contact us, we may collect personal information such as your name, email address, mailing address, phone number, and payment details. We only collect information that is necessary to fulfill your requests and provide you with a satisfactory experience.

1.2 Website Usage Information: We may collect non-personally identifiable information about your interactions with our website. This may include your IP address, browser type, operating system, pages visited, and the referring website. This information is collected through the use of cookies and other tracking technologies and helps us improve our website's functionality and tailor our offerings to better meet your needs.

2. Use of Information: We may use the collected information for the following purposes:

2.1 Order Fulfillment and Customer Service: We use your personal information to process and deliver your orders, communicate with you regarding your purchases, and provide customer support when needed.

2.2 Marketing and Communication: With your consent, we may use your contact information to send you promotional emails, newsletters, and other marketing communications about our products, special offers, or events. You can opt-out of receiving such communications at any time.

2.3 Improving Our Services: We analyze website usage information to understand how visitors interact with our website, identify areas for improvement, and enhance your browsing experience.

3. Information Sharing: We respect your privacy and do not sell, rent, or disclose your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:

3.1 Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and marketing platforms. These providers are contractually obligated to protect your information and use it solely for the purposes of assisting us.

3.2 Legal Compliance: We may disclose your information when required by law, regulation, legal process, or governmental request. This includes responding to lawful requests from public authorities to meet national security or law enforcement requirements.

4. Data Security: We implement appropriate security measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure payment processing, and restricted access to personal data within our organization. However, please note that no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Your Choices and Rights: You have the right to access, update, or delete your personal information, subject to applicable laws. You may also unsubscribe from our marketing communications at any time by following the instructions provided in the email or contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your purchases or inquiries.

6. Children's Privacy: Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us, and we will take steps to remove the information promptly.

7. Changes to this Privacy Policy: We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on our website with a revised effective date. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information.

8. Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

scott@coastal-fix.com

We are committed to addressing your inquiries and resolving any privacy-related concerns in a timely and appropriate manner.

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